Our Shipping Policy

📦 Shipping Policy & Rates

We ship all orders via UPS or USPS. Rates vary based on shipping method, order size, destination, and weather conditions.

Shipping chocolate requires care, and our priority is ensuring your order arrives fresh and in excellent condition.

🚚 Shipping Schedule

Most orders ship on Mondays to help avoid weekend transit delays.

Delivery timing depends on the shipping method selected at checkout, typically arriving within 1–3 business days after shipment.

Please note:

  • We do not offer Saturday, Sunday, or Monday delivery
  • Once an order leaves our facility, delivery timing is subject to the carrier

Next Day delivery is available at checkout.

🌡️ Warm Weather Shipping

Chocolate is sensitive to heat, and we take extra precautions during warmer months.

  • When temperatures reach 70°F or higher, a $5 ice pack fee will be added at checkout
  • During warm weather, Second Day or Overnight shipping may be required
  • We strongly recommend Overnight shipping to ensure quality

To maintain product integrity, we are unable to offer refunds for heat-related damage.

📬 Tracking & Delivery

All domestic shipments include tracking and delivery confirmation at no additional cost.
You will receive tracking information via email once your order ships.

We recommend shipping to an address where someone is available to receive the package.
Chocology is not responsible for packages left outside after delivery.

⚠️ Important Notes

  • We are not responsible for delays due to weather, carrier issues, or incorrect shipping addresses
  • Any additional costs due to incorrect address entry are the responsibility of the customer
  • Shipping charges are calculated by the carrier and passed through without markup

📍 Restrictions

  • Shipping available within the 48 contiguous United States only
  • We are unable to ship to P.O. Boxes, APO, or FPO addresses
  • Additional charges apply for orders shipping to multiple addresses

💬 Questions or Special Requests

If you have questions or need assistance, please contact us at (631) 901-7151.

If you have a time-sensitive request, feel free to reach out—we’re happy to see what may be possible within our shipping schedule.