May 10, 2016
Special thank you to our client Terri Palmer for sharing her one of her favorite customer service tips and her Chocology story in this great blog post. Terri is a Real Estate Agent in the Dallas, Texas area.
Being a real estate agent. People often say to me, "So you are in Sales? I say, "No. I am in the Service Industry!"
There is so much more to real estate than a closing table. All agents are required to stay abreast of legal and ethics issues ñ contract law and such. The fresh-out-of-college agents, has also brought the real estate market into a more techno-savvy industry but also it has brought a plethora of competition.
So how to differentiate from others? Service! How you service the client and their experience is what will truly be remembered. My goal is to not only secure their dream home but also to make the whole experience a warm, exciting memory.
One differentiator is the last memento to the home buying experience - the closing gift. Home buying enlightens all the senses with new discoveries, a warmth and new start to life! To enhance this experience I always send a box of artesian chocolates from Chocology Unlimited.
Chocology Chocolates are a gift within a gift! You know like receiving a blue or red box (Tiffany or Red Envelope); you get excited before you even open the box! The same can be said for Chocology Chocolates as they are beautifully packaged. I personalize my Chocology box with either a picture of my new homeowners or a picture of the home as the top liner to this enticing "box." But the picture does not get viewed for long before the smells of the box just envelop you!
A warm and tasty memory to an exciting new chapter in your client's life! It's all about the service.
Terri Palmer (An always pleased Chocology client)
Ebby Halliday Realtor: Plano, Texas
May 03, 2016
Madeline and I love working together in the Chocology Test Kitchen. A little of this and a little of that (that’s how my mom taught me) and voila! New flavors emerge.
Recently, we decided to add mint to our famous, award winning Fat Ass Fudge. After tinkering with it for a bit, we decided to take it to the people. We packaged and loaded it up and handed out lots of samples at the Port Jefferson Winter Farmers Market.
After 3-weeks of customer input... Whoa, what a success! The response was overwhelming. And since we are all about the customer, we will be adding Fat Ass Fudge Chocolate Mint flavor to our product line. (a hint of chocolate at the end) We just love it when our tinkering in the kitchen delights and pleases our customers. Our mission is to continue working with our customers to bring new flavors that please the palate and delight young and old alike.
In addition, we have developed another fudge flavor that will compliment the summer months that are soon to be upon us. Our cHarissa (23 Moroccan spices) fudge is spicy and chocolaty, the cHarissa blends into our chocolate and is all wrapped into one awesome fudge delight. Chocolate with a kick at the end, just enough kick to keep you going back for more.
cHarissa Spice, is a wildly popular spicy condiment developed by a local Long Islander, in honor of his late wife. We started out last summer by pairing this spice with our patrons at the Farmer’s Market. When we took it to the test kitchen and added it to the fudge, we came up with a most pleasing spicy taste that everyone loved.
We are super excited to unveil these two new flavors on our website. We’d love to hear your feedback. Which do you like best? Chocolate minty fudge or cHarissa spiced fudge? We look forward to having you try these new flavors and are excited to continue our work in the test kitchen to develop new and unusual flavor combinations that suit a variety of tastes and preferences.
Here’s to tinkering, chocolate and inventing new flavors!
~The Chocology Team