Day 13 - London Chocolate (and Tube) Tour

April 25, 2014

London Chocolate Tour We are staying out by the airport for the duration of our trip so that tomorrow morning we can meet an old friend and possible Chocology team member out at Terminal 3 at 10am. Yes, today is once again back to work—we must indulge again in more chocolate. We engaged in secret shopping in order to check out some of the competition. Madeline even drew some images of the competitors products on the iPad!

Yes, I know our products and how we wish to service our customers but I also want to know what our customers are doing. I don’t want to miss anything. When I was an Inn Keeper in Maine I was sure to sleep (and shower) in every room just so I would know how each guest might experience their room. As we were entering the tube station Madeline said to me “Mama why do you always tell me where we are going—every little detail?” I stopped, then asked her to close her eyes and then I turned her around a couple of times to disorient her and then started dragging her along with me. She looked at me with a big question mark on her face and I explained to her how Knowledge is Power and don’t you feel more in control when you know where you’re going and what’s coming next? She said “yes” and then I had her get us into Leicester Square. Now she knows her way around the London tubes like a local. Happy travels, Linda and Madeline