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Special thank you to our client Terri Palmer for sharing her one of her favorite customer service tips and her Chocology story in this great blog post. Terri is a Real Estate Agent in the Dallas, Texas area.
Being a real estate agent. People often say to me, "So you are in Sales? I say, "No. I am in the Service Industry!"
There is so much more to real estate than a closing table. All agents are required to stay abreast of legal and ethics issues ñ contract law and such. The fresh-out-of-college agents, has also brought the real estate market into a more techno-savvy industry but also it has brought a plethora of competition.
So how to differentiate from others? Service! How you service the client and their experience is what will truly be remembered. My goal is to not only secure their dream home but also to make the whole experience a warm, exciting memory.
One differentiator is the last memento to the home buying experience - the closing gift. Home buying enlightens all the senses with new discoveries, a warmth and new start to life! To enhance this experience I always send a box of artesian chocolates from Chocology Unlimited.
Chocology Chocolates are a gift within a gift! You know like receiving a blue or red box (Tiffany or Red Envelope); you get excited before you even open the box! The same can be said for Chocology Chocolates as they are beautifully packaged. I personalize my Chocology box with either a picture of my new homeowners or a picture of the home as the top liner to this enticing "box." But the picture does not get viewed for long before the smells of the box just envelop you!
A warm and tasty memory to an exciting new chapter in your client's life! It's all about the service.
Terri Palmer (An always pleased Chocology client)
Ebby Halliday Realtor: Plano, Texas
Madeline and I love working together in the Chocology Test Kitchen. A little of this and a little of that (that’s how my mom taught me) and voila! New flavors emerge.
Recently, we decided to add mint to our famous, award winning Fat Ass Fudge. After tinkering with it for a bit, we decided to take it to the people. We packaged and loaded it up and handed out lots of samples at the Port Jefferson Winter Farmers Market.
After 3-weeks of customer input... Whoa, what a success! The response was overwhelming. And since we are all about the customer, we will be adding Fat Ass Fudge Chocolate Mint flavor to our product line. (a hint of chocolate at the end) We just love it when our tinkering in the kitchen delights and pleases our customers. Our mission is to continue working with our customers to bring new flavors that please the palate and delight young and old alike.
In addition, we have developed another fudge flavor that will compliment the summer months that are soon to be upon us. Our cHarissa (23 Moroccan spices) fudge is spicy and chocolaty, the cHarissa blends into our chocolate and is all wrapped into one awesome fudge delight. Chocolate with a kick at the end, just enough kick to keep you going back for more.
cHarissa Spice, is a wildly popular spicy condiment developed by a local Long Islander, in honor of his late wife. We started out last summer by pairing this spice with our patrons at the Farmer’s Market. When we took it to the test kitchen and added it to the fudge, we came up with a most pleasing spicy taste that everyone loved.
We are super excited to unveil these two new flavors on our website. We’d love to hear your feedback. Which do you like best? Chocolate minty fudge or cHarissa spiced fudge? We look forward to having you try these new flavors and are excited to continue our work in the test kitchen to develop new and unusual flavor combinations that suit a variety of tastes and preferences.
Here’s to tinkering, chocolate and inventing new flavors!
~The Chocology Team
Ah. . . Weddings. Everyone loves them. We at Chocology appreciate the thought that goes into planning this once in a lifetime special day. From choosing the dress to developing the menu, we understand that everything should be perfect on your wedding day. Chocology is honored to say that we’ve helped countless couples do just that.
Imagine this. Your guest arrives in anticipation of your celebration. They are honored to bear witness to one of the most significant days of your life. As the celebration ensues, he or she is presented with a gift from you. A gift that not only will please the palette but that also gives back to the community. Your attention to detail and your desire to use your celebration to help others is touching. They remember why they love you so much.
Chocology’s Fat Ass Fudge will not only delight each of your guests with it’s comical name and decadent, mouthwatering flavor, it will also charm your guests with sentimentality.
Our unique fudge is made with goat’s milk and butter, fine Belgian chocolate and our secret ingredient: LOVE. With flavors like Dark Chocolate Mink, Soft Caramel Fudge, S’mores and more, there’s a flavor to match all discerning palettes. Our fudge favors are not only tasty but socially conscious as well.
With each order of Fat Ass Fudge you will choose a 501 C3 charity of your choice. Chocology will donate a portion of the proceeds from your order to honor the charity that touches your heart. Have you worked together as a couple for a special organization? Why not honor them at your wedding with wedding favors that give back.
Perhaps you want to pay homage to a grandmother or special family member? Has an organization helped them in some way? Chocology would love to give back to those organizations, in your name. What a sweet way to give back!
Don’t forget to let your guests know that their special wedding favor is far reaching and keeps on giving. As they delight in the taste of our Fat Ass Fudge they’ll know that someone, somewhere is benefiting from every bite.
These fudgy favors are not just for weddings either. Consider them for gifts at the holidays, corporate meetings, birthday parties and more. For every order of Fat Ass Fudge, you have the opportunity to give back. Choose your own charity or choose one that Chocology supports in our Chocology Cares Campaign.
Let’s change the world one bite at a time. We are honored to serve you on your special day. Let’s serve the world together.
~ The Chocology Team
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We often write about all of the interesting people that we get to meet as we go about our Chocology business and little Alexa was no exception.
We met Beth and her daughter Alexa at the Port Jefferson Winter Market last month. What a joy it was to connect with them. When Alexa told us of a gum challenge she had done recently, we decided to enlist her help with a Fat Ass Fudge challenge as well.
Seven-year-old Alexa took home five different flavors of our Fat Ass fudge. She decided that she would recruit a couple of friends and have a fudge tasting party. Everyone was blindfolded and then tasted each of the five flavors – Mint, peanut butter, Key Lime Pie, Caramel and White Chocolate.
The first challenge was to determine which flavor was the best. Alexa found that the mint fudge was her favorite. Her friend Amy’s favorite was Key Lime Pie and her sister’s was the peanut butter.
Next, they wanted to determine which flavor was the sweetest. Alexa and her sister felt that the caramel was the sweetest. Her friend Amy was sure that the white chocolate was the sweetest of all of the flavors that they tried.
We appreciate Alexa taking the time to evaluate our Fat Ass Fudge and provide us with her results. See below to find her conclusions, written in her own words.
Do you have kids that would like to take the FAF Challenge? Email us or leave a comment and we’ll get back with you on how your kids can take part in this fun (and tasty!) activity.
And of course, check our website often. We are always experimenting with new Fat Ass Fudge flavors!
Alexa’s FAF Challenge Findings
Thank you for giving us this project.
You gave us 5 different kinds of fudge and we did a great project with it.
What we did was we put a blindfold on without knowing which type of fudge we were eating.
The 5 fudge flavors were mint, peanut butter chocolate, key lime pie and white chocolate.
Here are our resutls: My favorite was the mint, my friend Amy’s favorite was key lime pie and my sisters favorite was the peanut butter.
The sweetest for me was the caramel. My sisters was caramel and my friend Amy was white chocolate.
Thank you,
Alexa
Whew! What a weekend it was for Chocology. From coast to coast, everyone on the Chocology team had lots of chocolaty hands in some awesome Easter goodness.
First off, Madeline, our Chief Creative Officer (and Linda’s daughter), dressed as the Easter bunny, made an appearance at Atria, the senior living community in Port Jefferson, New York. With a wide smile and big floppy ears, our Easter Bunny delivered hugs and Chocology goodies to all of our senior friends and their families. The smiles were contagious! Young and old alike made memories they will cherish for years. We were so excited to be a part of the Easter celebrations at Atria this year!
Then, across the country on the West Coast, our team in California was honored to participate with our charity partner, Operation Freedom Paws, on their community annual Easter Egg Hunt. The entire community showed up, including their veterans, their families and of course their service dogs.
Operation Freedom Paws supplied plastic eggs filled with goodies and the kids set off on their Easter egg hunt extravaganza. All veterans were gifted a copy of Mannheim Steamroller’s cd entitled, “Spirit of America.” And of course, all of the service dogs were rewarded with doggie treats contributed by yours truly. The kids, veterans and dogs supplied the smiles, fun and laughter – the most important ingredient for a successful event!
A big THANK YOU to everyone who made these events possible this weekend. We are honored to work with such great people!
A special thanks goes out to our team of volunteers in San Francisco who radiate the Chocology spirit and personality and who made each and every attendee feel special.
We also want to extend our gratitude to Manheim Steamroller for donating the cd’s to all of the service men and women who have made great sacrifices to make this country great!
We appreciate all of the photos that were sent in as well. If you have photos from any of the past weekend Chocology events, please send them over to Linda@chocologyunlimited.com. We can ALWAYS use more photos.
We hope you all had a happy and healthy Easter as well!
~The Chocology Team
Do you remember the Chocology Gives Back Road Trip that we took almost a year ago? We sure do! From April 17 to May 15, 2015, Madeline and I drove coast to coast with a focus on giving back to the community. We had so much fun and met so many wonderful people along the way.
When Madeline and I got the opportunity during our trip to tour the Mannheim Steamroller studios and meet Chip Davis, the genius behind this musical wonder, we jumped on it! Seeing Mannheim Steamroller in concert has been a Christmas tradition with the Johnson family for many years and meeting Chip was a dream come true for us. Their inspiring music along with their “give back” mentality attracted us right away, so we weren’t going to pass on this opportunity! Not to mention, we had to ask about the origins of their song “Chocolate Fudge” played on their album entitled, Fresh Aire.
The studio was magnificent! It felt like home as soon as we walked in. The atmosphere was friendly and respectful and it felt as though everyone we met was genuinely glad to see us. It didn’t take us long to realize that the team behind the scenes works in just as much harmony as the band. All of the staff, from the receptionist to Chip Davis himself, was a delight and we enjoyed our visit very much!
In our interview with Chip, we learned that he is passionate about helping military service people and veterans. He believes that much like life, music is a gift, and he has truly given the gift of music to our service men, women and veterans. In the “A Million Reasons to Be Thankful” campaign, Mannheim Steamroller gave away 1 million Christmas CD’s to U.S. Troops domestically and in foreign countries! Now that is what we call giving back!
And. . . we found out that the song “Chocolate Fudge” follows “Prelude” on the Fresh Aire album. “Prelude” starts out gentle and classical. After the first few notes of “Chocolate Fudge” however, things start to pick up and the music is transformed into the musical wonder that is Mannheim Steamroller. We love that Chip chose the name “Chocolate Fudge” to signal the beginning of the transition from classical to modern.
Since Mannheim Steamroller and Chocology both agree that giving back to our communities is where it’s at, we were so excited to get an opportunity to collaborate with them for the Easter egg hunt hosted by Operation Freedom Paws this weekend. Operation Freedom Paws, if you remember, is one of Chocology’s #Chocologycares organizations. Operation Freedom Paws empowers veterans and others with disabilities to live a quality life by teaching them to train their own dogs, and certifying them as service dog teams.
Chocology will be donating a huge Easter basket for the event. We will also be represented there with Fat Ass fudge samples for everyone and doggie treats for our furry friends. Mannheim Steamroller is teaming up with us to donate 90 of their American Spirit CD’s to the veterans at Operation Freedom Paws. It’s so exciting to have the chance to work with Mannheim Steamroller for this event. We are truly grateful to have such wonderful partners on this chocolate journey!
We hope that you and yours have a wonderful Easter holiday this weekend ~ filled with fun, family, friends and chocolate, of course!
Do you know the significance of March 19th? It’s National Chocolate-Caramel Day and you can bet we’ll be celebrating at Chocology.
Who doesn’t love the ooey, gooey merging of chocolate and caramel? It’s a tried and true combination and certainly deserves recognition in a big way. No wonder it has it’s own national holiday!
At Chocology, we recognize that chocolate and caramel deserve a special place in our line of gourmet chocolate treats. Have you tried our sweet and rich caramel fudge? Our Milk Chocolate Caramel goat's milk fudge is one of our most popular flavors. Goat's milk and goat's butter fudge is extra creamy and melts like a chocolate dream in your mouth. And don’t forget our artisan milk chocolate ganache truffles. No matter how you slice it, there’s no denying that chocolate and caramel make great companions.
We want to celebrate with you! For every order placed this week, we’ll send along a complimentary treat sized sampler of our caramel fudge. What better way to celebrate than to share with you, our valued customers?
We hope you are enjoying the updated website and blog. To stay up to date on all things chocolate don’t forget to follow us on Twitter, Instagram or Facebook. Be sure to subscribe to our blog to get Chocology Today delivered right to your inbox.
What is your favorite chocolate holiday? We’d love to know your preference! Let’s stay in touch!
~ The Chocology Team
Time flies when you’re having fun! We at Chocology love the study of chocolate and enjoy the time we spend with you ~ our chocolate friends.
We’re nearing two years since the launch of Chocology Unlimited and we felt it was time to do some spring cleaning on our (online shop) website. We LOVE spring cleaning. It’s an opportunity to throw open the windows, let some fresh air in, and make our space clean, happy and efficient.
Our spring cleaning check list allows us to freshen up our website and get a head start on the hectic seasons of spring and summer. Along with a new client testimonials section and an area where our Chocology Cares partners are showcased, you’ll find:
You’ll have to explore every corner to see what we have in store for you. HINT: we’re also updating some of our descriptions and writings, so be sure to check out the familiar tabs as well. Everything is getting a thorough cleansing at Chocology Unlimited!
Little is more satisfying than an annual clean and we hope you enjoy exploring the alterations we’ve made. Our main purpose for this spring clean is: to create a space where you, our client, can learn about chocolate and place orders, effortlessly. Our mission is to make your chocolate experience at Chocology Unlimited flawless!
Please enjoy meandering around our new “shop”. Have you've noticed our updated Chocology Today Cover Page? As always, your suggestions are always welcome. Shoot us an email and tell us what you think at Linda@chocologyunlimited.com.
We love social media too, so feel free to share the update with your friends and family on Twitter, Facebook or Instagram.
Cheers to spring, a lifetime of fun, friends, family and chocolate! Thank YOU for being a part of the Chocology vision.
~ The Chocology Team
We’ve learned so much about chocolate since embarking on our Chocology journey. Everything we learn, of course, enhances our chocolate products. But we also love sharing what we learn with you, our customers.
About a year and a half ago, we shared some terms we were learning about chocolate in our chocolatier course. Since then, we’ve learned a whole lot more.
We thought it fitting to pass that knowledge on to you! Ever heard the word “bloom” when referring to chocolate? How about “Couverture” or “Theobromine”? Read on to learn more about one of the world’s favorite foods. . .Chocolate!
CHOCOLATE COVERED GLOSSARY
BLOOM
Also called fat bloom—A dull, white film appearing on the surface of chocolate. This is either due to re-crystallised sugar, caused by excess humidity, or fat caused by temperature fluctuations. Neither of these have much affect on the taste.
CHOCOLATE
Chocolate is the product that is made from the roasted seeds of cocoa pods. The seeds are ground and processed into either liquid or solid forms and then mixed with sugar, vanilla, lecithin and other flavorings to form ‘chocolate’. Having been consumed in liquid form for thousands of years, it has only been eaten in solid forms since 1847.
COUVERTURE
Chocolate containing at least 32% cocoa butter. The high cocoa butter content can make the chocolate taste better in your mouth (more about that later) and produce a more satiny finish for a beautiful chocolate. Couverture comes from the French word couvrir - to coat or cover and is pronounced koo-vehr-TYOOR. Sometimes referred to as fondant chocolate.
ENROBING
The thin, hard covering of an enrobed bonbon. This is the term used to describe the method of coating hand-formed or moulded interiors, with a thin coat of chocolate.
GANACHE
A smooth combination of chocolate and cream or butter, or both. Ganache has many uses, and forms the essential foundation for chocolate truffles, where it is combined with anything from liqueurs, nuts or fruits to spices or herbs.
LECITHIN
A natural product derived from the soybean that acts as an emulsifier in the manufacture of chocolate.
MARZIPAN
A sweet paste made from a combination of finely ground almonds, sugar and egg whites. Marzipan can be flavored and is often colored to produce traditional ‘marzipan fruits’.
MILK CHOCOLATE
Contains at least 10% chocolate liquor. Other ingredients include sugar, lecithin, milk or cream powder, and spices such as vanilla
ROASTING
This is the first step in producing chocolate from cocoa beans. The heating process, typically around 30 minutes, develops the flavor and aroma of the cocoa beans before they are ground.
SNAP
The clean crisp sound made when chocolate is broken. A clean ‘snap’ indicates a high cocoa content and a well tempered chocolate.
THEOBROMA CACAO
The scientific name for the cocoa tree. The tree that produces the cacao pod (cabosse) with its cocoa beans (seeds) inside. A combination of the ancient Greek word ‘theobroma’ meaning ‘food of the gods’ and the old Aztec word ‘cacahuatl’ which the Spanish invaders called ‘cocoa’.
THEOBROMINE
Theobromine, along with caffeine, is a stimulant and one of the many compounds that are found in chocolate.
We hope you learned something about chocolate this week! Be sure to check back with us next week to see what we have cooking up for Easter!
~ The Chocology Team
Spring is on the horizon for many of us, so if you're like us and are planning a spring get together with family and friends, you might enjoy this simple 4-step recipe.
This recipe combines fresh goat cheese with dark chocolate to create beautiful little truffles that would make a great snack for a picnic or a fun appetizer at your spring parties. Plop these little delights on a cracker or shorbread for a not too sweet dessert. Our dark chocolate Fat Ass Fudge might be a great substitute for the dark chocolate in this recipe, as it is made with goat’s butter and goat’s milk.
We would like to thank seriouseats.com for sharing this recipe on their website. It’s always fun to try new things ~ especially when they involve chocolate!
Bon Appétit!
INGREDIENTS
DIRECTIONS
| Step 1 |
Place about 2 inches of water in a small saucepan, and place chocolate in a heatproof bowl. Set the bowl over, but not touching, the simmering water to melt the chocolate. Once chocolate is melted, remove bowl from the pot and set aside to cool slightly.
| Step 2 |
In a medium bowl, whisk together goat cheese, melted chocolate, sugar, vanilla, and peppercorns until fluffy and well incorporated. Cover the mixture in plastic wrap and refrigerate for 1 hour or until firm.
| Step 3 |
Once firm, portion a heaping teaspoon of the goat cheese mixture into clean hands and roll into a ball. Coat the bottom half of the ball in cocoa powder, place on a cookie sheet, and top with a few flakes of coarse sea salt. Serve slightly chilled.
| Step 4 |
Truffles will last, in an airtight container, in the refrigerator for up to 3 days.
As you probably already know, Chocology is committed to all things chocolate. Our vision is RED ~ Relationships, Education and Distinctive quality. We feel that when we keep our focus on RED, everything flows, not only for Chocology but also for our clients and partners.
Relationships are first on our list for a reason. We feel that building strong and long-lasting relationships with our partners and clients is the number one key in helping everyone be a success! Chocology has had the opportunity to build some strong relationships over the course of the last couple of years and we are so thankful for that.
Our Chocology Cares Campaign is one that we are particularly proud of and are excited to continue to support.
For every order of Fat Ass Fudge, Chocology donates $1 to the charity of your choice. We will up that to $2 on orders over $50. Here are the charities that we are currently in partnership with. Be sure to choose one of these charities at check out so that every order of Fat Ass Fudge is making a difference in the world.
BACK ON MY FEET, PHILADELPHIA, PA
Back on My Feet is a non-profit creating independence and self-sufficiency within homeless populations in 11 cities nationwide by engaging them in running as a means to build confidence, strength and self-esteem.
Founded in January 2010, Operation Freedom Paws is a 501(c)3 non-profit organization that matches dogs with individuals who have Post Traumatic Stress (PTS), Complex-Post Traumatic Stress (CPTS) and/or Traumatic Brain Injury (TBI) symptoms, or other physical, neurological, psychological or mobility needs.
Caterina’s Club serves over 1,200 low-income children a nutritionally balanced meal of freshly made pasta and vegetables 365 days a year. Over 1 Million meals served and rapidly counting. In addition to feeding hungry children they’ve created the WELCOME HOME program, assisting families who are living week to week in the cramped quarters of a motel room, stay just one step ahead of homelessness.
The expanded Stony Brook Children's Hospital will be housed in a new 10-level Hospital Pavilion adjacent to Stony Brook University Hospital. Your donations will go towards making this vision a reality. In addition, donations will be matched dollar for dollar by the Knap Swezey Foundation.
We are committed to and love the study of chocolate – extending that love and knowledge to you in a new and exciting way is our mission. We do that through our blog post at Chocology Today, Chocology Kids and through in person events and fundraisers. We are committed to life long learning and we think chocolate is a fun and exciting way to educate and have fun all at the same time.
We pride ourselves on personalizing every chocolate experience! We want to make fine quality chocolate available to everyone. Our mission is to provide an opportunity for all chocolate lovers to experience the delights of chocolate generally reserved for the connoisseur. Our chocolates and Fat Ass Fudge are made with the finest ingredients and hand packed to order. We’ll even include a personalized note when requested. Rest assured, each order - large or small - is handled with the utmost respect for quality and personalization. We love making it personal!
If you’re close by, we offer FREE delivery within 15 miles of Port Jefferson, NY. Give us a call at 631-901-7151 or email us at linda@chocologyunlimited.com
If you order online, be sure to choose your Chocology Cares Charity at check out when ordering Fat Ass Fudge. It doesn’t cost you more and makes all the difference in other people’s lives.
Often times I’m asked, “How did Chocology come about? What made you want to work in chocolate?”
I’d love to say, I’ve dreamed of becoming a chocolatier since I was a babe. I’m afraid my story is a bit more meandering than that, though.
While I loved working in the kitchen with my mom as a girl, the thought of working professionally with chocolate never crossed my mind. I was a late bloomer and marched to the beat of a different drum than most. I was late by most standards to marriage; late to motherhood. But one thing that was always apparent was my desire to help people. To make them feel good about themselves and the world. My joy was to bring a different perspective to those around me and to make the world a little brighter; A little sparklier; A little more fun.
When I started out in the corporate world, I rarely had a traditional position. My desire to help people must have been evident. My employers always knew I genuinely cared and would do the job well. I was the first Senior Customer Service Representative at Sprint and when I moved into sales, was the number one sales representative in revenue retention. I like to think that my success was attributed to my desire to bring great customer service to the table every single day.
After I married and had my daughter my job became being a full time mom. It’s the best job I’ve ever had! My quirkiness and ability to see different perspectives led me to homeschool Madeline, our Chief Creative Director here at Chocology. Bringing joy and fun into her life was now my dream and vocation.
My fathers passing in 2007 had a deeply profound affect on the way I see life and pushed me to look at life from a different perspective yet again. I realized that I had something in me that wanted to be born into the world. But what?
As much as I’d loved the corporate world, it didn’t align with my vision of being a homeschooling mom and I wasn’t willing to give that up. So I began making lists of the things I loved doing, things that even if I never earned money from, were important to me and would give me a sense of making a difference in the world.
What surfaced for me over and over again were my love of family, travel and volunteer work. I was doing these things to some degree, of course, but my heart was yearning for more. Could I take these desires and maximize them to create the life that I was yearning for?
In 2011, I packed Madeline up in the car and we traveled cross-country to meet and interview people who inspired us. We met authors, philanthropist, and others who had made a positive impact on our lives. I still didn’t know what I wanted to do “when I grew up” but was open and willing for something to be revealed.
The road trips became a thing with Madeline and I. We took another one in 2013 to meet several of Madeline’s online friends across the country. And in 2014, it hit me. I love bringing joy to others. Madeline loves chocolate and so do I. Heck, doesn’t everyone? Let’s start a chocolate company!
The rest is history I guess you could say. We boarded a plane immediately for Belgium in early 2014, to go study chocolate from the greatest. It was a great education for Madeline and a great bonding period for both of us. I became a professional chocolatier through classes with Ecole Chocolat and then launched Chocology in September 2014.
Chocology is a blend of all of my past experiences. We value seeing things from different perspectives, promoting education, building strong and lasting relationships, extending kindness and giving back. This way of doing business was built upon the past accumulation of all of the things that were most important to me. And Madeline has been right by my side the entire way. It is my pleasure to serve people through chocolate. Chocolate has a way of bringing the best out in everyone.
When I think about why I love what I do so much, it has nothing to do with the end result. It’s the people we meet along the way, who all have a story. As Madeline often says, “Mama, we meet the best people!” And she is right. We do.
Dreams don’t come true in a day. Sometimes not in a week or even years. My wish is that my story will inspire others to stay true to themselves and keep digging to find that one thing that lights them up. I sure did and am excited to be on this chocolate covered adventure with YOU!
A few mantras I have adopted to help me along the way. Perhaps they’ll become yours as well.
People don’t care how much you know until they know how much you care.
I am paid in proportion to the amount of service I am to you.
When the student is ready, the teacher appears.
~ Linda Johnson, Managing Director of Chocology
